Bonus: How to Empower Hotel Staff with Tech & Training | Axonify Roundtable
Description
Great hospitality starts with confident employees. Without them, guest satisfaction—and the bottom line—suffers.
That’s why I hosted a Hotel Business Hot Topics roundtable with:
👉 Eric Rubino – Chief Operating Officer/Principal, extreme hospitality
👉 James Carroll – CEO, Crestline Hotels & Resorts
👉 Jessica Lee – Global Officer, Talent Acquisition + Associate Development, Marriott International
👉 Melissa Burghardt – CEO, Axonify
We explored how #technology, #training, and empowerment come together to build operational agility and deliver better guest experiences.
Here’s what stood out:
✔️ Empowerment only works if leaders back employees’ decisions, not punish them for trying
✔️ Microlearning and daily reinforcement create lasting confidence on the front line
✔️ Hiring must focus on personalities and potential, not just experience
✔️ Tech should remove friction so associates can spend more time with guests
✔️ Purpose and variety matter to Gen Z and the generations coming next
Hospitality thrives when associates feel trusted, supported, and inspired. Give people the tools, the training, and the freedom—and they’ll give guests unforgettable experiences.
🙏 Thanks to Axonify for making this conversation possible.
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